Join us for the 2021 Spring Conference! Taking place virtually through the GoTo Webinar platform, attendees will be able to earn up to 6 LIVE CEUs in the state of Utah as well as CEUs in other states! The Spring Conference is a day and half of outstanding education focusing on both technical and business topics.

Register for the 2021 Spring Conference today and you’ll automatically be entered into the UPMA raffle that will take place during the conference. Past raffles have included prizes such as Apple Ipads, Nike gift cards, free conference registrations to UPMA & NPMA events, and Apple AirPods! You don’t want to miss out on your chance to win the great line up of prizes we have for 2021!

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Thursday, February 25 – Technician’s Day

8:15 AM – 8:30 AM        

Welcome and General Information


8:30 AM – 9:30 AM

Insects That Damage Wood                                                                       

Dr. Richard Houseman, Sprague Pest Solutions, Tacoma, WA

This session will examine the biology, behavior, monitoring and IPM strategies pest control professionals need to know for managing infestations of wood-destroying termites, ants, bees, and beetles.


9:40 AM – 10:40 AM

How to Install & Read Insect & Rodent Monitors                                             

Jim Shaver, Catchmaster, Carlsbad, CA

This session will cover the real-world application of monitors. From best practices for installation, to reading all the information you can off of a monitor, to using monitors as your best marketing tool, you will get a full picture of this under-utilized tool and what it wants to tell you.

Sponsored by 



10:50 AM – 11:50 AM

Driver Safety

Michael Jensen, Edge

The Pest Management Professional may face a variety of hazards on the job, but their vehicle may be the most dangerous piece of equipment they operate on a daily basis. Avoiding distractions and being keenly aware of your surroundings can go a long way in avoiding not only harm, but also potentially serious legal consequences. This presentation will cover some of the main pitfalls of distracted driving and get you up to speed (while following the limit!) on how to become an aware and safe driver.

Sponsored by 


11:50 AM – 1:00PM       


Sponsored by 


1:00 PM – 2:00 PM

Fly Management in Food Facilities: Selling the Process                                                                  

Dr. Reid Ipser, Nisus Corporation, Rockford, TN

The session discusses key fly pests in commercial kitchens and control tactics with an IPM focus.  IPM discussions include application of insecticides, augmentation, education, and other potential tactics given specific circumstances that lend ideas to help better the PMP protocol. 

Sponsored by 


2:10 PM – 3:10 PM

Utah Pesticide Program Stats & Upcoming Proposed Rule Changes

Henry Nahalewski, Utah Department of Agriculture, Salt Lake City, UT

A brief overview of the program's work during 2020 and an outline of proposed rule changes coming up this summer.


3:30 PM – 4:30 PM

Next Level Bed Bug Knowledge and Control

Dr. Brittany Campbell, National Pest Management Association, Fairfax, VA

The cryptic nature of bed bug behavior is one of the most troublesome aspects of bed bug detection and control.  In the 20 years since bed bugs re-emerged as an important structural pest, they continue to plague residents of multifamily housing as well other residential settings.  In this session, learn about recent bed bug related research into their biology and control and how you can use this knowledge for effective bed bug management in residential settings.  

Sponsored by



FRIDAY, February 26th – Business Day


8:15 AM – 8:30 AM        

Welcome and General Information


8:30 AM – 9:30 AM

Liability Issues for Technician’s

Judy Black, Rollins Inc., Atlanta, GA

RING doorbells, cameras, social media – all of these things keep service personnel on their toes. Let’s not forget that we are also working with pesticides, product applications can present their own set of potential issues. A key to avoiding potential issues is not becoming complacent with actions we do repeatedly day after day.  If it’s not documented, it didn’t happen. In this session we’ll discuss what some potential liability issues are for technicians and what actions we can take to avoid them.

Sponsored by


9:40 AM – 10:40 AM

Quality Over Quantity – Cutting Callbacks Through Quality Control Strategies                   

Christian Wilcox, ACE, McCauley Services, Bryant, AR

There’s nothing more frustrating than getting called back to the same account for a reoccurring pest issue. What if I told you that your management success wasn’t only influenced by the products you were applying or how you used them? Collecting data on pest activity, control strategies, and even customer communication can provide important details that, when used correctly, can reduce call backs and improve customer retention. Discover how a unique approach to data tracking and quality control could lead to more effective control of cockroaches, ants and more in this technical and outside-the-box session.


11:00AM – 12:00 PM

Tools For Hiring Right                                                                                   

Allie Allen, BCE, QualityPro, Fairfax, VA

Most owners and managers get to where they are because of technical expertise, not experience with human resources. But the availability of people, not customers, is often the limiting factor in a company’s growth. NPMA and UPMA membership gives companies access to many resources that can help you navigate the complexities of finding, hiring, training and retaining talent. Attend this talk to develop your HR processes and learn some tips from others who have walked this path before.


Take some time and check out the 2021 Spring Conference Vendor Marketplace! This event would not be possible without the support of our sponsors and vendors, so be sure to check them out and see the great products & services they have to offer in 2021!

Meetings and Schedule

February 11, 18, 25, & March 4, 2021
Adapt & Accelerate Series
Virtual Event

March 16-17, 2021
Legislative Day 2021
Virtual Event

March 26, 2021
Back to Bugs: Wood Destroying Organisms

April 23, 2021
Back to Bugs: Flies, Ants, and Spiders

May 6-7, 2021
Industry Safety Summit
Virtual Event

November 2-5, 2021
PestWorld 2021
Las Vegas, NV

November 11-12
UPMA 2021 Fall Conference
Thanksgiving Point, Lehi, UT


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